Refund and Rescheduling Policy

REFUND & RESCHEDULING POLICY – SONYA DAVIES I SED SOLUTIONS – updated May 2025

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At SED Solutions, my priority is to create a trusted, empowering space for growth. This policy reflects our shared commitment to a respectful and intentional partnership.

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A SHARED COMMITMENT                                                                                                                                                      

When you choose to begin a coaching or strategic consultation journey with me, we enter a partnership where you:

·       Accept responsibility for your active participation and engagement.

·       Acknowledge that results cannot be guaranteed - they depend on your openness, effort, and follow-through. 

·       Agree to pay the full program fee as per the agreed schedule.

·       Understand that no one has represented to you that refunds are available.

·       Trust that I, Sonya, am committed to providing a structured, supportive, and impactful experience.

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Once payment is made, refunds are not offered, as they reflect the preparation and time already invested. However, I know life can be unpredictable—so if something changes, here’s how I’ll work with you.

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SCHEDULING AND SESSIONS                                                                                                                                               

·       Confirmed sessions are considered set appointments. Sessions may be rescheduled with 24+ hours’ notice within your program term (e.g., 3, 6, or 12 months).

·       Missed sessions (no-shows or cancellations with less than 24 hours' notice) will be forfeited, unless otherwise agreed in writing at the sole discretion of SED Solutions.

·       You have 6 months from purchase to begin your sessions. With written notice to sedsolutions@bigpond.com, you can extend your window to 12 months.

·       All sessions will expire 12 months after payment, unless prior written communication has been made.

·       With written request, sessions may be deferred up to 2 years due to illness/emergencies (not refundable).

·       Includes a complimentary consult to assess if the coaching, approach, and fit are right for you.

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EARLY EXIT AFTER FIRST SESSION

If, after your first paid session, you feel the program isn’t right for you:

·       You may request a refund, minus the session already used and any applicable PayPal or bank transfer fees (typically around 4%).  This request must be made in writing within 48 hours of your first session.

·       This option is available only within two weeks of your first session, and if no further sessions have occurred.

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IF YOUR COACH, SONYA, NEEDS TO RESCHEDULE

In the rare circumstances I need to cancel a session with less than 24 hours notice, you’ll always have the choice to:

·       Reschedule at a time that is convenient to you, based on Sonya’s calendar availability.

·       Receive a full refund for that session.

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Thank you for your trust and partnership.